Returns Policy

I've received a damaged or faulty order

If your order has been damaged in transit, or you have noticed a fault with your order, please let us know – you can email hello@cottonbird.uk with photos, within 7 days of receipt of your order, to help us resolve the issue as quickly as possible. In some cases we may require a return of the item(s).

I've changed my mind about my order

We print all items ordered via our website on demand, personalised with the custom text and formatting entered by yourself on our website. This means we are unable to offer returns and refunds for products which have been received as ordered, without any significant faults.

Please refer to our Refund Policy in our Terms & Conditions (Section 11) for more details on refunds.