Technical problems

The browser is constantly loading but never finalises

This is a browser problem.

To avoid any personalisation issues, we recommend using one of the following browsers on a PC:

Firefox - Chrome

These are free browsers that you can download by clicking on the logo above.

We strongly advise against using Internet Explorer that tends to be slow and causes personalisation problems.

However, if you can only use Internet Explorer, we recommend updating it to its latest Internet Explorer 11 version.


This could just be a display issue: save your PDF onto your desktop and view it from there.

If the PDF is correct, you can go ahead and finalise your order, otherwise contact our customer services department by clicking here.

I get an error message when confirming my layout

You may have copied and pasted an external element such as an image or some text which our personalisation tool cannot recognise. This then generates an error message.

You need to apply your personalisation without copying and pasting.


I'm having problems uploading my photo

Note: we do not recommend using scanned photos or ones taken with mobile phones as the print quality will not be good enough.

C02 neutral labelled machinery

A label granted to companies that have defined a viable CO2 reduction strategy.

Greener inks for the planet

Our workshop only uses certified, compostable and biodegradable inks.

100% recyclable packaging

Your orders are delivered in 100% recycled material-made packages.

A sustainable paper policy

All our papers are FSC certified, with the option of 100% recycled fibres paper available on a wide selection of our designs

Read more